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Appointments
To best accommodate your scheduling needs, advance
bookings with Globe Salon's professionals are strongly recommended, as most of our schedule is pre-booked via appointment. If you need a last-minute appointment, please call and we'll do our best to assist you.
Arrival & Check-In
So that we may provide timely service to all our
guests, please arrive to check-in five minutes before your scheduled
appointment. Sorry, but late arrivals cannot be accommodated.
Atmosphere
Globe Salon maintains an energetic, creative professional environment. For the comfort and safety of all guests, we do not permit smoking or eating. As a courtesy to our neighboring businesses, please refrain from visiting them while processing.
Changes, Cancellations & Rescheduling
We take your appointment with us seriously, and ask you to do the same. To provide the best possible service to all of our guests, any and all changes must be confirmed no later than twelve hours prior to your appointment. Failure to do so will result in a cancellation fee.
Children & Guests
We love your children, but Globe Salon is a busy professional environment that is not always safe for them. Lobby seating is limited and styling stations provide room for staff and the guest receiving services only. We happily service children aged 5-12 when the parent is a current salon client. Sorry, we do not accept guests under age 5.
Consultations
The consultation is a critical component
of a successful salon experience. Globe Salon's professionals make every
effort to communicate with guests before, during and after their
service to ensure complete satisfaction. You are encouraged to actively engage your service professional to ensure that your personal goals
are met.
Gift Certificates
Share the Globe Salon experience with a gift certificate available in any service or dollar amount. (Note: Paper gift certificates are not regulated by the Credit CARD Act of 2009; ours may not be redeemed for cash, and they expire 90 days from purchase.)
Gratuities
Service gratuities are not included in Globe
Salon fees. If you wish to offer your service professional
a gratuity, for your convenience you may do so at the time of check-out.
Standard guidelines (15-20%) are appropriate.
Information & Data Policy
Guest information is kept confidential and used in-house only; we may send you information from ourselves or on behalf of others that you may find useful. Due to liability and intellectual property concerns, color formulations and other professional data cannot be released.
Internet
Guests may connect to our free wi-fi network with any wi-fi enabled device.
Payment
Globe Salon accepts payment in the form of your
bank debit card, your Visa, Mastercard, American Express or Discover card, Globe Gift
Certificates and cash. Sorry, but checks are not accepted.
Professional Care Products
As part of our service to you to help you maintain the health of your skin and hair, to preserve color and to consistently achieve the look you desire between appointments, we educate guests on which products to use at home.
If any product purchased at Globe Salon does not meet expectations, we encourage you to discuss it with us so we can better serve you. Within the first three uses and 60 days of purchase, you may present your receipt, the product and all original packaging to the Guest Services desk. We will gladly apply the total to another purchase or refund your purchase price in the same form as original payment. If you do not have a receipt and/or the packaging but the purchase can be identified in your guest history, we will gladly accept the product for exchange, applying the total to another purchase of equal or greater value. For health reasons, defective brushes, combs and other personal use items may be exchanged for the same product only.
Reading Material
Globe Salon offers an eclectic & unique magazine selection for your enjoyment. Please return them to the waiting area before your departure:
Afar, Antenna, Bicycle Times, BlackBook, Budget Travel, Bust, Dwell, Esquire, Flaunt, Foam, Gentlemen's Quarterly, Inked, Interview, LV Weekly, 944, Nylon, Nylon Men, Paper, Real Simple, Seven, Sunset, Surface, the New Yorker, Vanity Fair, Vogue, and W.
Satisfaction
We want you to be happy, and will do everything we can to make it so. If any part of your experience does not meet the expectations set forth by Globe Salon's mission statement, please take your concerns directly to Guest Services immediately, or within 72 hours of your service. Though refunds cannot be granted for services we will do everything we can to assist you.
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